This policy outlines Creative Saskatchewan’s zero-tolerance approach to inappropriate behaviour, definitions, expectations and rights, and a default policy.
The Respectful Treatment Policy was approved on June 14, 2024 for the 2024-25 Fiscal Year. Any amendments made after the fact will be posted here:
This policy establishes expectations regarding respectful behavior by clients toward staff and board members. It ensures that all interactions are conducted with consideration, dignity, and professionalism. Additionally, this policy outlines a zero-tolerance approach to abusive behavior and highlights staff and board member rights.
Clients are expected to treat staff and board members with respect and courtesy. Creative Saskatchewan is committed to maintaining a safe and respectful environment for its employees and board members. Abusive behavior or aggression will not be tolerated.
The following principles guide our approach to respectful client-staff/board member interactions:
For the purposes of this policy:
To promote respectful client behavior:
Communication and Education:
Zero Tolerance Approach:
Staff and Board Members Rights and Support:
Clients are expected to:
Infraction | Sanction |
---|---|
Abusive behaviour | Client will be advised in writing that their behaviour is not acceptable and a 48-hour no contact suspension is now in place to allow for a cooling off period. Furthermore, it will be communicated that the incident has been reported to Management, and if they continue to conduct themselves in this manner, it will be considered harassment. A no-contact ruling may be implemented at the discretion of Management until the client provides a written apology. Additional infractions may lead to reduced up-front funding for successful grant applications at the discretion of management. |
Harassment | Management will take over communication between the client and the staff/board member and inform the client that they must refrain from contacting staff or board members until further notice. Depending on the severity of the harassment, a minimum funding suspension of 30 days may be applied, or a maximum sanction of ineligibility for future funding in perpetuity may be applied, to begin upon receipt of a written apology. |
Respect is a two-way street. Staff and board members are equally expected to treat clients with the same level of respect. This includes active listening, empathy, and professional conduct.
If a client feels they have been disrespected, they are welcome to make a formal complaint in writing to a Manager, the CEO, or to the Government of Saskatchewan Ombudsman here.
This policy applies to all Creative Saskatchewan staff, board members, and clients.
© 2025 Creative Saskatchewan. All rights reserved.
SubscribeWebsite by OmniOnline.